Authentic and Situation-Oriented Communication Skills - Communicating in the Real World
Our training programme is designed for business people who would like to develop more effective communication skills, improve interpersonal relationships and who would like to learn to manage their own personal emotions in situations of conflict. Our course can be useful to those who would like to make the best of their relationships in the way that their business partners/colleagues feel appreciated in the communication process and messages sent both ways are received as they are originally meant.
Motto: ‘Remember that pleasant words are not always true, and true words are not always pleasant to hear.’ (Hungarian writer, Mór Jókai)
1 Course content
- Conscious interpersonal relations within hierarchies
- Personal impressions, behaviour typology, insight into characters
- Characteristic behaviour traits of different personality types, their motivations and reactions
- Conscious recognition of one’s own personal behaviour and reactions to other people's behaviour
- Company philosophy, values, from a personal point of view
- Tools for improving self-confidence and assertive behaviour
- Communication and cooperation
- Looking at communication habits (’old habits die hard’)
- Verbal and non-verbal messages
- Recognizing traits of agressive, submissive and manipulative behaviour
- Creating a cooperative environment
- Giving and receiving feedback – avoiding miscommunication/Handling criticism, giving feedback
- ’Say what you mean’- clarifying messages
- ’Learn to say NO’ - how to tactfully refuse impossible demands
- ’Be constructive in your criticism’ – how to express your opinion in order to improve cooperation and efforts towards the end result
- ’Listen to others’ ideas, messages and non-verbal cues’ – make use of others’ opinion and critical remarks
- ’Ask the appropriate questions to clarify messages’ - the assertive way of gathering information
2 We guarantee that at the end of this workshop, participants will be able to
- Manage their relationships in a more professional way
- Use open communication skills based on cooperation and self-knowledge
- Communicate more effectively by using interpersonal skills and by learning to consciously manage your/your partner’s emotional state
3 Applied methods
Short, interactive presentations, role plays, personal experience based on exchanging views, individual feedback, individual and team activities, professional situations and role-plays, case studies, questionnaires, consultations, using and interpreting tests and psychological models.
4 Modules used during our training sessions:
- Presenting and interpreting different behaviour patterns
- Analyzing one’s own behaviour
- Characteristic behaviour patterns of different personality types, their motivations and reactions
- Communication and behaviour
- Conscious, multi-channel communication
- How to be faster, more effective, clearer and agreeable at the same time
- Prioritizing, sorting important and unimportant information
- Preventing information loss – feedback techniques
- The importance of summarizing, clarifying, the use of questioning techniques
- Question types, business situations directed by questions
- Signs of verbal and non-verbal communication in different behaviour patterns
- Triggers and consequences of different behaviour patterns
- Analyzing elements of assertiveness
- Conflict management practice
- Questioning techniques
5 The aim of our training course
- Recognizing elements of communication and behaviour
- Recognizing and handling different behaviour patterns
- Conscious handling of personal emotional states
