Intercultural Communication Course
Why intercultural communication training? When working with overseas colleagues have you ever been frustrated by the fact that they do things that are fundamentally different to your own? That their priorities in the workplace are different to yours? That they seem to be sending you mixed messages—and that their body language is often confusing?
The role of intercultural communication training: These different attitudes and behaviours are more than likely to be conditioned by culture—values, assumptions and perceptions that are instilled early on in life and are expressed in the way we behave and interact. These cultural influences are so deep that we act upon them instinctively—in everything we do, from the way we stand and talk, to the way we deal with superiors, conflict and decision-making. Since these differences are so deep and intuitive, they can lead to substantial misunderstanding and miscommunication. Nowhere can this be more important than in an international workplace, where misunderstandings based on culture can make or break lucrative business deals, international mergers and any other type of cross-cultural working.
Our intercultural communication training course will raise your cultural awareness and enable you to communicate effectively across cultures. Designed in close collaboration with you and your organisation, our intercultural communication training courses will develop your own cultural awareness and enable you to work more effectively with counterparts from other cultures.
1 Benefits
Our intercultural communication training course will provide you with:
- In-depth cultural awareness and understanding of the impact of cultural differences
- The necessary foundation and tools to become culturally competent
- A better understanding of the cultural challenges facing multicultural workplaces
- The opportunity to enhance cultural sensitivity and competence
- Practical tools to reduce cross-cultural misunderstanding and encourage positive cross-cultural working relationships
2 Who should attend
Our intercultural communication training course will be of benefit to you if:
- Your organisation is growing its business beyond national borders
- You and your staff are increasingly working with colleagues in other countries
- Your staff is becoming more culturally diverse
- You are involved in multinational projects and programmes
3 Course content
Our intercultural communication training course is designed to meet the specific needs of our clients depending on their specific requirements and existing skills set. Our intercultural communication training course typically includes the following topics:
- What is cultural awareness?
- Cultural values and attitudes (time, space, group dynamics, authority, tasks, relationships)
- Communication styles
- Cross-cultural management skills
- Working together across cultures
- Developing cultural awareness
- Language issues
- Tips and strategies for specific countries
4 Approach
We usually recommend a one or two day course but can also offer a more flexible format to suit your schedule.
Suitably tailored intercultural communication training materials will be used throughout your intercultural communication training course and your trainer will provide a balance of structured input and discussion of case studies and scenarios relevant to your own particular context.
The most appropriate training format, content and approach for your intercultural communication training course will be discussed during your diagnostic consultancy.
